Customer service
General information
General business information

Address: Network Hardware Trading (a business venture of RL Networks B.V.)
Kwartsweg 48

2665 NN Bleiswijk
Phone Number: +31 15 362 1420

Chamber of Commerce number: 27195138
VAT number: NL8109311239B01
Bank Account:
Banking details for payment in EURO’s:
Coolsingel 93 
3012 AE Rotterdam
Account name: RL Networks B.V./Network Hardware Trading
Account no.: 563998105
Swift code: ABNANL2A
IBAN Code: NL61ABNA0563998105 

Banking details for payment in USD:
Coolsingel 93 
3012 AE Rotterdam 
Account name: RL Networks B.V./Network Hardware Trading
Account no.: 564000787
Swift code: ABNANL2A
IBAN Code: NL09ABNA0564000787


Terms and Conditions

Terms and Conditions

If you agree and would like to deal with us please fill out the form, check it and submit it back to us. You will receive the completed form in your e-mailbox in PDF-format. Please download and print it twice. Sign both copies. Then return one copy of the paperwork in ink copy format, enclosing your company letterhead to:

RL Networks B.V., Kwarstweg 48, 2665 NN Bleiswijk, Netherlands

Keep the other copy safely for your records.

Please print, sign, scan and send to you account manager or to

If you have any questions call +31 (0) 15 362 1420




1. RL Networks B.V. website like

1.1 This website is operated by RL Networks B.V. whose registered office is at Kwartsweg 48, 2665 NN, Bleiswijk, Netherlands ("Network Hardware Trading” or "we" or "us").

1.1a Network Hardware Trading is a registered trade name of RL Networks B.V..


1.3 This website are intended for use by Network Hardware Trading customers and prospective customers. Persons who place an order for Network Hardware Trading products on this website are bound by Network Hardware Trading Terms and Conditions. Please review these Terms and Conditions, before placing any order through this website.

1.4 We provide access to and use of the Network Hardware Trading websites subject to the following terms and conditions which may be updated by us without notice to you.


2. Definitions

2.1 "Business Customer" means a customer who is not a Consumer;

2.2 "Consumer" means an individual who is not acting for the purposes of his or her business or profession;

2.3 "Network Hardware Trading” also referred to as "we" or "us" in these Terms and Conditions;

2.4 "Catalogue" means the catalogue of products and services offered by Network Hardware Trading;

2.5 "Force Majeure" means any cause affecting the performance by Network Hardware Trading of its obligations arising from acts, events, omissions, happenings or non-happenings beyond its reasonable control including (but not limited to) governmental regulations, fire, flood or any disaster or industrial dispute affecting a third party;

2.6 "Normal Working Hours" means 9.00 am to 5 pm on a Working Day;

2.7 "Working days" means Monday to Friday, excluding Bank or other Public holidays;

2.8 "Web site" means the Network Hardware Trading internet website(s), accessed through the addresses;

2.9 "Customer" means a customer or potential customer of Network Hardware Trading;

2.10 "User" means the person who accesses the web shop on behalf of the Customer;

2.11 "Administrator" means the person who is charged to administrate and authorize Users on behalf of the Customer;

2.12 "Products" means the products listed for sale on web shop, which can be purchased by the Customer;

2.13 "Terms and Conditions" means the terms and conditions for access to the Network Hardware Trading web shop systems by the Customer and its Users and the Network Hardware Trading Terms and Conditions of sale, which deal with the commercial and trading aspects between the Customer and Network Hardware Trading.

3. Orders

3.1 All contracts of sale made by Network Hardware Trading shall be deemed to incorporate these terms and conditions, which shall prevail over any other terms from the Customer. Cancellation of orders by Business Customers is not accepted as many orders are dispatched on the same day the order is placed. Cancellation of orders by Consumers will be accepted in accordance with the Consumer Protection Regulations. Nothing in these terms and conditions is intended to impinge upon a Consumer's statutory or contractual rights to reject faulty goods.

3.2 All orders are subject to acceptance and to availability of the goods ordered: Network Hardware Trading is entitled to refuse any order placed by you.

3.3 You undertake that:

3.3.1 all details you provide to us for the purpose of purchasing goods or services offered on our web site are correct, and

3.4 Please note, Network Hardware Trading may record and / or monitor inbound and outbound calls and electronic traffic for training purposes.

4. Prices

4.1 All prices are exclusive of any applicable Value Added Tax (VAT) or any other sales taxes, for which (if applicable) the Customer shall be additionally liable.

4.2 Network Hardware Trading the right, by giving notice in Writing to the Customer at any time before delivery, to increase the price of the Goods to reflect any changes in specifications for the Goods which are requested by the Customer or are necessary as a result of any delay caused by (a) the Customer’s instructions or (b) the Customer’s failure to provide adequate information or instructions to the Seller.

5. Ordering

5.1 Ordering from within or outside the EU

5.1.1 We provide you with four possible ways of placing your order:

(a) on the Internet through our internet site

(b) by telephone: +31 (0) 15 362 1420

(c) by e-mailing your Purchase Order to:


5.2 We will confirm receipt of your order by e-mail.

5.3 We will confirm that your order has been accepted by e-mail.

5.4 We will confirm that your order has been dispatched with its tracking number by email.

5.5 Please note that we use the e-mail address that you have given us either on the web, on the phone, or by fax.

Terms & Conditions

6. Delivery, Title and Risk

6.1 For all delivery questions please contact Network Hardware Trading customer service at or via phone at +31 15 362 1420. To check the status of your order please login in to your account at All orders over €10.000 (excluding VAT) with the standard delivery option will be delivered Free of Charge.

6.2 Network Hardware Trading shall use reasonable endeavors to dispatch goods by the date agreed with the customer, but do not accept liability for failure to deliver within the stated time where this is caused by circumstances beyond our reasonable control, such as delays caused by delivery companies or manufacturer lead times. If a delay is likely, we shall contact the customer and advise of the delay. A customer who is a Consumer shall be entitled to cancel an order when advised of a delay if the revised delivery date is not acceptable.

6.3 In the case of a Business Customer, if Network Hardware Trading are unable to deliver the goods within 30 days of the agreed delivery date, the Customer will, as its sole remedy, be entitled to cancel the order and require any monies paid to Network Hardware Trading in respect of that order to be refunded. In order to cancel, the Customer must send written notice of cancellation to Network Hardware Trading after the above date but before delivery of the goods or notification from Network Hardware Trading that the goods are ready for delivery.

This Clause does not apply to Consumers.

6.4 In the case of Business Customers, Network Hardware Trading do not accept liability for shortages or damage to deliveries unless the Customer notifies Network Hardware Trading of the shortage or damage in writing within 48 hours of receipt of the delivery. Consumers should notify shortages or damage within a reasonable period of becoming aware.

6.5 Business Customers are required to be able to accept the goods when they are ready for delivery within Normal Working Hours.

6.6 The Goods are at the risk of the Customer from the time of their delivery by the Seller to the Designated Carrier. If for any reason the Customer will not accept delivery of any of the Goods when they are ready for dispatch to the Designated Carrier, or the Seller is unable to dispatch the Goods to the Designated Carrier on time because the customer has not provided appropriate instructions, documents or authorizations, risk in the Goods will pass to the Customer (including for loss or damage caused by the Seller’s negligence) from the moment of attempted delivery, the Goods will be deemed to have been delivered, the Seller may store the Goods until delivery whereupon the Customer will be liable for all related costs and expenses and Condition 4.2 shall apply.

6.7 Title in the goods does not pass to the Customer until payment is received in full by Network Hardware Trading.

6.8 If the Customer cannot accept delivery, Network Hardware Trading may at their option: (i) store and insure the goods at the Customer's expense and risk or (ii) sell the goods at the best price reasonably obtainable and (after deducting reasonable storage insurance and selling costs) pay to the Customer any excess over the sale price or charge the Customer for any shortfall or (iii) re- arrange delivery provided that Network Hardware Trading may charge the Customer for the additional delivery costs incurred.

6.9 The Customer may request a Proof of Delivery, provided that this request is made in writing within 3 months of the date of delivery and Network Hardware Trading shall use reasonable endeavors to provide such proof. Thereafter, delivery shall be deemed to have been completed successfully.

6.10 Upon delivery of the goods, the Customer will be asked to sign a Proof of Delivery to acknowledge safe receipt. It is the responsibility of the Customer to ensure that the number of packages delivered corresponds with the number stated on the delivery note. Where a discrepancy occurs or where there is evident damage to the packaging, this should be noted on the Proof of Delivery. Network Hardware Trading shall not be liable for discrepancies or damage evident on delivery where the Customer accepts delivery and signs the Proof of Delivery without amendment.

6.11 Delivery terms:

6.11.1 Standard delivery:

With standard delivery you receive your complete order within 1 to 2 days, from the point when all the items in your order are in stock.

6.11.2 Same Day Delivery

With Same Day Delivery you receive your order for items that are in stock before close of business for all orders placed before 4 PM within NL. There is a standard cost of €200 for this service however this price can change depending on the destination, volume and weight. Please speak to Network Hardware Trading for details.

6.11.3 Part Shipping

If you order more than one item - it is possible that they could be on different lead-times and therefore you could request various deliveries and will be charged for all extra deliveries above the standard.

6.11.4 Shipping to various locations

Some customers purchase centrally and wish to have various items delivered to various offices; this can be done after the relevant security checks are clear and the added costs covered.

6.11.5 We deliver to most countries in the world. Shipment is done via DHL Worldwide Express, the global market leader of the international air express industry. Express delivery via DHL within the EU for Next -day delivery and for 2 day delivery is ONLY available on items which are in stock at our warehouse. Once the dispatch of your order is realized the delivery time is up to 2 days maximum through DHL for our EU costumers.

6.11.6 Please note that since DHL do not deliver on weekends, your order placed on a Friday will be delivered to you by the following Tuesday providing that your product is in stock at our warehouse.

6.11.7 Please note that Network Hardware Trading will not be liable in the eventuality of late deliveries should it concern a direct responsibility with DHL. First contact our customer services or in this particular situation, all customers can contact DHL directly.

7. Availability

7.1 Our websites are regularly updated throughout the day, to ensure that we provide accurate details on product availability 362 1420.

8. Payment

8.1 There are two different ways to arrange payment, whether you are ordering online, by phone, fax or email: on Account, Bank transfer or Prepayment.

8.1.1 On Account - Please fill in the Credit Application and Authorization Form, once we have received this we apply for an insured credit limit from Coface. Hermes, this process can take up to a week, once complete we can than offer 8 days credit up to the insured limit offered to us.

8.1.2 Bank transfer payment: Network Hardware Trading offer the opportunity to pay by bank transfer. Please note that Bank transfers from abroad will only be accepted if the additional transfer costs are paid by the customer. Your payment will be processed when your bank transfer is received. Once your payment received we will dispatch your goods. The processing of off- line payments may take several days.

8.1.3 Prepayment: in certain cases we may ask for prepayment of your order.

If you place an especially high-value order we reserve the right to contact you for further confirmation of your order details, prior to authorization.

8.2 Please note that for security reasons Network Hardware Trading reserve the right to ask its clients for a bank transfer payment for a first transaction. Moreover, for security reasons Network Hardware Trading reserve the right to call its first time clients upon receipt of their orders.

8.3 Please note that if our insurance company and our fraud department suspect a fraud we reserve the right to cancel a transaction for security purposes.

8.4 Network Hardware Trading standard terms of payment for credit account customers are 8 days from the date of the invoice, and these will apply except in the case of transactions where different terms are agreed in writing. If payment is not made on the due date, Network Hardware Trading will be entitled to charge interest daily on the outstanding balance at the rate of 3% above 3 months EURIBOR base lending rate from time to time.

9. Product specifications

9.1 Network Hardware Trading makes every effort to supply the goods as advertised but reserves the right to supply the goods subject to minor variations in actual dimensions and specifications where these are changed by the manufacturer.

9.2 If Network Hardware Trading cannot supply the goods ordered by the Customer, Network Hardware Trading reserves the right to offer goods of equal or superior quality at no extra cost. In such a case, if the Customer does not wish to accept the alternative goods offered, he or she may cancel the order and require the refund of any money paid to Network Hardware Trading in respect of that order, including carriage charges. This shall be the sole remedy of the Customer in these circumstances.

10. Trade names and Trade Marks

10.1 Trade names and marks (other than Network Hardware Trading) are not always indications of the actual manufacturer of a particular product and may rather be indicative of general use systems and machines associated with such products.

10.2 In the case of component purchases, Customers requiring a particular brand of product should, before placing an order, check with Network Hardware Trading the identity of the manufacturer of component it is proposed to purchase.

11. Warranties and Returns

11.1 Please note that special terms apply to Consumers who wish to return goods, which prevail over the provisions of this Clause.

11.2 Customers who are Consumers are referred to Clause 16.

11.3 Network Hardware Trading are committed to providing our customers with the highest quality products and service. However, on rare occasions, products may be found to be faulty or defective. In such cases we offer the returns facilities described below.

11.4 Unless otherwise stated in the manufacturer's documentation, all new goods delivered to an EU address carry a 12-month manufacturer's warranty. Used/Refurbished products carry a 90-day warranty.

11.5 If you purchase goods in the course of your business, the following provisions of this Clause shall apply. Other than the express provisions set out in these terms and conditions, all other terms and the implied terms or warranties relating to the supply of goods are excluded to the fullest extent permitted by law. Goods are not tested or sold as being fit for any particular application or for use under specific conditions, unless expressly agreed in writing.

11.6 If you purchase services in the course of your business, the following provisions of this Clause shall apply. Network Hardware Trading shall use its skill and expertise to carry out any contracted works (the "Service(s)") to a standard equivalent to that of a competent computer professional, and shall warrant our work as free from defects, for a period of 30 days after completion. In particular, we cannot be held responsible for any fault or damage not caused by Network Hardware Trading services' engineers or its contracted agents. In the event of a claim arising relating to the level of skill and judgment applied in the course of providing Services, Network Hardware Trading reserves at its sole discretion the right to appoint an independent expert in the field to appraise the work carried out in the execution of the Service(s).

Additionally, Network Hardware Trading cannot be held responsible for equipment installed or configured when the equipment has subsequently been altered or configured by persons other than Network Hardware Trading. Except as set out here, all other express or implied terms or warranties relating to the Services are excluded to the fullest extent permitted by law.

11.7 Subject to the right of Consumers to return goods for refund under The Consumer Protection Regulations (see Clause 16), Network Hardware Trading do not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering.

11.8 In the event that Network Hardware Trading, at their discretion (unless the Consumer Regulations apply, (see Clause 16), agrees to accept the return for credit of unwanted products, the goods must be returned with Network Hardware Trading’s prior written agreement within 7 days of delivery. The goods must be unopened and in perfect re-saleable condition. All goods returned in these circumstances (except where the Consumer Protection Regulations apply, (see Clause 16) will be subject to a handling fee of 25% of Network Hardware Trading’s sale price for the goods, or €100, whichever is the greater.

11.9 Subject to testing to verify any alleged fault, we will accept the return of defective goods for full refund or replacement at our option, if, but only if, the goods are returned within 7 days of delivery. Consumers who wish to return defective products are not obliged to follow the processes set out below, but are recommended to do so as this helps us to provide a more efficient returns service.

11.10 Network Hardware Trading’s technical support staff or Customer Support staff, as appropriate, will advise you of which method of delivery to use to return the products. Depending on the nature of the product purchased, we will either arrange a courier collection, or request that you return the product directly to us.

If the goods are found on inspection to be defective, the cost of returning the item will be refunded to you. Authorized product returns must be sent to: Customer Returns, Network Hardware Trading, Graftermeerstraat 47A, 2131 AA Hoofddorp, Netherlands.

11.11 Network Hardware Trading offer a "no charge" collection, repair and delivery service (on the EU only) for hardware which is shown to be faulty provided that the fault is reported within 7 days of delivery. If we have arranged for a courier collection of your product, we are unable to specify the collection time, and it is your responsibility to ensure that someone will be present at the collection address when the courier arrives.

11.12 All returned goods (except those returned under Clause 16) must be accompanied by Network Hardware Trading’s Returns Material Authorization number form ('RMA Number' form) which can be obtained by contacting Customer Support on +31 23 (0) 562 4280. Returned goods will not be accepted without an RMA Number form. Do not write directly on the manufacturer's packaging. Please use the RMA number form provided with the Returns Material Authorization and attach it to the returned package. Any defacement of the manufacturer's packaging or damage caused by inadequate packaging may result in the rejection of the return or an additional restocking fee, at Network Hardware Trading’s sole discretion.

11.13 Network Hardware Trading cannot accept liability for packages damaged during transit. It is the Customer's responsibility to wrap the product adequately to prevent damage.

11.14 Proof of postage is not proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier, and to insure the goods for their full value.

11.15 On receipt of the returned product, we will test it to identify the fault you have notified to us.

11.15.1 If following the testing process, the product is found to be in good working order without defect, we will return the product to you, and the carriage costs of this return will be your responsibility. Please note that if you have, in the meantime, required us to provide you with a replacement product before completion of the testing process, you will have to pay for this product also. This Clause does not apply to Consumers returning goods pursuant to Clause 16.

11.15.2 All new goods delivered to an EU mainland address carry a warranty accordantly to the manufacturer's terms and condition. Please contact the manufacturer for more information. Customers who wish to make a warranty claim must comply with the manufacturer's instructions and warranty procedure. In order to resolve your problem as quickly as possible, we may refer you to the product manufacturer who will deal directly with the return. In these instances, we will provide you with the contact information for the relevant manufacturer. If you are a consumer, this does not affect your statutory rights.

11.15.3 This warranty shall not apply if the goods have been worked upon, altered or damaged in any way by the Customer or its employees or agents, or to goods not used in accordance with the manufacturer's instructions.

11.15.4 No software on which seals have been broken can be returned for credit. If any software discs are faulty, the manufacturer will replace them. If you are a consumer this does not affect your statutory rights. Please note Software Licenses are non-returnable unless the software is materially non-compliant with its specification or the physical media on which it is supplied is defective.

11.16 Some manufacturers require goods to be returned within 7 days or less in order to secure refund. In such instances the manufacturer's time limit will apply and therefore Network Hardware Trading will only accept a return within 7 days of purchase or the manufacturer's time limit, if that limit is less than 7 days. We can only accept the return of a defective product that does not meet the description, if they are returned to us within 7 days. Beyond that period you will be deemed to have accepted the goods and you must therefore check the goods promptly on receipt.

Please note that this period is reduced to 2 days for clearance bargains and, products as set out in clause 15.

11.17 Software (embedded or stand alone) is subject to the terms of the manufacturer in question and the relevant provisions of these terms and conditions. Customer will agree to the terms of the supplier in question. These terms are available for inspection by the customer at Network Hardware Trading and the latter will send them to the customer on request. If and insofar as the aforementioned terms of a manufacturer are for whatever reason deemed or declared to be inapplicable in the relationship between Network Hardware Trading and the customer, the customer will obtain a non-exclusive, non-transferrable license to use the software in question but will not be allowed to make any copies thereof, save where the Dutch Copyright Act expressly permits this.

11.18 Network Hardware Trading provides software as is, and does not warrant that the software will operate without interruption or error, or that any errors will be rectified. Save for the warranty granted by the supplier in question, Network Hardware Trading does not grant any warranty on its own behalf.


12. Network Hardware Trading’s liability

12.1 In its dealings with Business Customers, Network Hardware Trading shall under no circumstances be liable for any consequential or indirect damage or loss, however caused, including (but not restricted to) loss of business or profits, loss of goodwill, damage to trading relationships loss of data and other financial loss. ("Financial loss" in this sense does not refer to the price you have paid for the goods, which we may be liable to refund to you, in whole or in part, if the goods are faulty or do not comply with their description). Network Hardware Trading’s liability in respect of all other losses shall be limited to the invoiced amount of the relevant order.

12.2 Nothing in this agreement shall limit Network Hardware Trading’s liability for death or personal injury caused by its negligence.

13. Health and Safety

13.1 Network Hardware Trading confirms that the goods it supplies as a distributor do not present a hazard to health and safety when (i) properly used for the purpose for which they are designed; and (ii) if the Customer takes reasonable and normal precautions in their use.

14. Force Majeure

14.1 Where, in spite of its reasonable efforts, Network Hardware Trading is unable to perform an obligation due to circumstances beyond its reasonable control, it shall not be deemed to be in breach of its contract with the Customer.

15. Special Rules for Clearance Bargains & Non-Current Catalogue Requests ('NCCR') Products

15.1 Please note that special terms apply to Consumers who wish to return goods, which prevail over the provisions of this Clause 15. Customers who are Consumers are referred to Clause 16.

15.2 Goods sold as 'Clearance Sales' are downgraded goods that Network Hardware Trading is able to offer at a discount on the normal price. Stocks of goods offered as Clearance Bargains are limited and such goods are sold subject to the following special rules. These special rules apply in addition to, and in the event of any conflict override, all of Network Hardware Trading’s other terms and conditions, except those terms and conditions specifically covering Consumers.

15.3 Clearance Sales are graded according to the condition of the goods, which is described at the point of sale. The length of the guarantee (if any), with the benefit of which the goods are sold, is specified in the description of the relevant grade.

15.4 Clearance Sales, by their very nature, have limited availability. Upon receipt of an order for Clearance Sales, Network Hardware Trading will check stock availability. Until stock availability is confirmed to the customer, a contract for sale will not be created and no payment will be debited from the customer.

15.5 All goods sold by Network Hardware Trading as 'Non-current catalogue requests' ('NCCR') or 'Specials' are sold subject to the following special rules that apply in addition to Network Hardware Trading’s other terms and conditions.

15.6 Products are non-returnable unless we have made an error or the goods are faulty;

15.7 Quoted prices are valid for 14 days only, and

15.8 Quoted prices are not subject to value, cash or volume discounts.

16. The Consumer Protection Regulations

16.1 Contracts for the purchase of goods by a Customer not acting in the course of a business and made over the telephone or through the Network Hardware Trading website, fax or telephone, are, with the exception of certain excepted contracts, subject to The Consumer Protection Regulations ('the Regulations').

16.2 If the Regulations apply, Customers may cancel goods purchased from Network Hardware Trading by sending a written notice of cancellation by post or hand delivery addressed to Customer Services at Network Hardware Trading, Kwartsweg 48, 2665 NN Bleiswijk, the Netherlands or by e-mail to

16.3 The notice of cancellation must be delivered within 7 working days of the day after date of delivery of the goods.

16.4 The Customer will be responsible for the cost of returning the goods if he or she exercises this right of cancellation under the Regulations. If the Customer does not actually return the goods to Network Hardware Trading, the Customer is under a duty to make the goods available for collection at the Customer's expense from the address to which they were delivered.

16.5 The Customer is under a duty to retain possession of the goods whilst awaiting return to Network Hardware Trading and to take reasonable care of them during this period. The Customer will be liable for any loss of or damage to the goods if he or she fails to comply with this obligation.

17. Errors and Omissions

17.1 Network Hardware Trading makes every effort to ensure that all prices and descriptions quoted in its catalogue and on its website are correct and accurate. However, the frenetic tempo of e-commerce makes it inevitable that mistakes will occasionally occur. In the case of a manifest error or omission, Network Hardware Trading will be entitled to rescind the contract, notwithstanding that it has already accepted the Customer's order and/or received payment from the Customer.

Network Hardware Trading’s liability in that event will be limited to the return of any money the Customer has paid in respect of the order. In the case of a manifest error in relation to price, the Customer will be entitled to purchase the goods by paying the difference between the quoted price and the correct price, as confirmed in writing by Network Hardware Trading after the manifest error has been discovered.

17.2 A 'manifest error', as the term is used in sub-paragraph 17.1 above, means, in relation to an incorrect price, a price quoted in error by Network Hardware Trading which is more than 10% less than the price that would have been quoted had the mistake not been made.

18. Sale and Purchase

18.1 Network Hardware Trading shall sell and the Customer shall purchase such quantities of the Products as may be ordered by the Customer using Open Online, upon these Terms and Conditions.

19. Obligations of the Customer

19.1 The Customer will appoint the Open Online "Administrator" named on the Open Online authorization form.

19.2 The Administrator shall be the person responsible for the use of the Open Online on behalf of the Customer.

19.3 The Customer may change the person appointed to be the Administrator, either by using the on- line facility or by informing Network Hardware Trading in writing of the new identity of the Administrator.

19.4 The Customer shall ensure that they meet all technical requirements of Open Online access and that Network Hardware Trading shall not be liable for any losses which result due to technical incompatibilities or system errors.

19.5 The Customer shall take all reasonable steps to ensure that its authorized Administrator and Users shall not pass any user login details to third parties under any circumstances.

20. Obligations of the Administrator

20.1 The Administrator is obliged to carry out the following duties:

20.1.1 Authorization, approval and access level setting of new and existing Users.

20.1.2 Removal, deletion and amendments of Users who have left the company or are deemed not to be fit to use Open Online on behalf of the Customer for any reason.

20.1.3 Ensuring that all Customer company details held, including but not limited to postal and delivery addresses, are correct.

20.2 The Customer acknowledges that it is solely responsible for the actions of the Administrator and the modifications made of any data.

21. Obligations of the User

21.1 The User must at all times be acting on behalf of the Customer in any actions performed.

21.2 The User shall not pass any security details (such as, but not limited to usernames and passwords) to third parties under any circumstances.

21.3 On ceasing to represent or be employed by the Customer, the User shall not use any supplied login information relating to the Customer for accessing the web shops.

22. Security and Login

22.1 Web shop login credentials comprise of three elements:

22.1.1 The Network Hardware Trading Account Number.

22.1.2 The User's (unique within the Customer) Username (any alphanumeric combination usually the User's email address).

22.1.3 The User's secret Password (Any alphanumeric combination).

22.2 The use of the login information indicates proof that the Customer consents to orders and information placed by it or in its name.

22.3 The Customer, the Administrator and the User will use all reasonable endeavors to ensure that the login information, especially the Password, remains confidential.

23. License

23.1 Network Hardware Trading grants you a non-exclusive license to use this website subject to these terms and conditions.

23.2 Network Hardware Trading may terminate this license at any time without notice to you.

23.3 Your access and/or use of the website constitute your acceptance of these terms and conditions which apply to all pages on the website and for all entry points into the website.

24. Materials on the Website

24.1 All rights including those in copyright in the content of the website are owned by, licensed to or controlled for these purposes by Network Hardware Trading ("the Content"). The Content includes, but is not limited to, the website's design, layout, look, appearance and graphics. It is protected by intellectual property laws including, but not limited to, copyright and trademark laws. Accordingly, the Content may not be copied, reproduced, republished, downloaded, posted, broadcasted or transmitted in any way except for your own private non-commercial use. Any other use requires written permission from Network Hardware Trading.

24.2 The re-distribution, re-publication, or otherwise making available of the material on this website to third parties without the prior written consent of Network Hardware Trading is prohibited.

24.3 Without limiting the foregoing, no part of the websites may be distributed or copied for any commercial purpose, reproduced, transmitted or stored in any other website or other form of electronic retrieval system without prior written permission from Network Hardware Trading.

24.4 Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

25. Website Information

25.1 The information in this website are given in good faith and is subject to change without notice. Except to the extent expressly provided in Network Hardware Trading’s sales terms and conditions, if applicable, Network Hardware Trading are not responsible for any inaccuracies and (except as set out in clause 6.4) makes no representation and gives no warranty as to its accuracy.

25.2 The information in this website should not be relied on and do not constitute any form of advice or recommendation. By using this website you confirm that you have not relied on any such information. Any arrangements made between you and any third party named or referred to on the websites are entirely at your sole risk and responsibility.

25.3 The sales information on this website are an invitation to treat only and is not intended to be nor should be construed as an offer to enter into a contractual relationship.

26. Linking

26.1 The websites contains links to other websites. Any Content downloaded or otherwise obtained from the websites are obtained at your own risk. Network Hardware Trading accept no responsibility or liability for the content of other websites which are not under the strict control of Network Hardware Trading. Any link is not intended to be, nor should it be construed as an endorsement of any kind by Network Hardware Trading of that other website.

26.2 You may not create a link to this website from another website or document without Network Hardware Trading’s prior written consent.

27. Liability

27.1 Except to the extent expressly provided in Network Hardware Trading’s Terms and Conditions of Sale, if applicable, Network Hardware Trading make no warranty, express or implied, or representation whatsoever regarding the websites or the Content or any advertising, services or products provided through or in connection with the websites.

27.2 Network Hardware Trading do not guarantee that use of this website will be compatible with all hardware and software which may be used by visitors to the sites.

27.3 Except as set out in clause 27.4, Network Hardware Trading will be under no liability to you whatsoever whether in contract, tort, (including negligence), breach of statutory duty, restitution or otherwise for any injury, death, damage or direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused arising out of or in connection with the use of this websites or the use, accessing, downloading or relying on any information or other materials contained in this website, including, without limitation, as a result of any computer virus or any malicious computer code.

27.4 These terms and conditions do not exclude Network Hardware Trading’s liability (if any) to you for personal injury or death resulting from Network Hardware Trading’s negligence, for fraud or for any matter which it would be illegal for Network Hardware Trading to exclude or to attempt to exclude its liability.

28. Privacy

Network Hardware Trading’s privacy policy can be seen by going to privacy policy forms part of these terms and conditions.

29. Changes to content of the Websites

29.1 Subject to clause

29.2, Network Hardware Trading may change the contents of the websites from time to time in its sole discretion without notice to you.

29.2 Network Hardware Trading may vary these terms and conditions from time to time by posting the varied terms and conditions on this website. If Network Hardware Trading make any substantial changes to these terms and conditions, Network Hardware Trading will for a reasonable time thereafter take reasonable steps to bring to the attention of visitors to this website the fact that these terms and conditions have been revised. You are advised to check these terms and conditions from time to time.

30. Viruses

Network Hardware Trading do not warrant that the websites or access to them will be error-free or that the websites or the servers that make them available will be free of viruses or bugs or other malicious code.

31. User Conduct - Security

31.1 You agree not to:

31.1.1 disrupt or interfere with the security of, or otherwise abuse, the websites, or any services, system resources, accounts, servers or networks connected to or accessible through the websites or affiliated or linked websites;

31.1.2 disrupt or interfere with any other user's enjoyment of the websites or affiliated or linked websites; and

31.1.3 transmit through websites spam, chain letters, junk mail or any other type of unsolicited mass email to people or entities who have not agreed to be part of such mailing.

31.1.4 you agree that you will not upload or attempt to upload, post or otherwise transmit on the websites any Content of any sort including without limitation any defamatory, obscene or unlawful content or content which would otherwise infringe any third party rights or be likely to cause offence.

31.2 You agree to indemnify and hold harmless Network Hardware Trading for any breach by you of these obligations as set out under this Clause 31.

31.3 Network Hardware Trading will issue existing account holders with a valid user name and password for use on the websites to view their account information. You are responsible for your user name and password. An account holders user name and password are for the account holder’s use only and may not be shared with or disclosed to anyone else.

31.4 Once you become an account holder, you agree not to use the user name or password of any other account holder or permit any other account holder to use your user name and/or password at any time. You agree to notify Network Hardware Trading immediately by telephoning the IT Manager or emailing if you know or have any reason to suspect that the security of your user name and/or password has been breached.

32. Severance

If any of these Terms and Conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any jurisdiction in which these Terms and Conditions are intended to be effective, then to the extent and within the jurisdiction which that Term or Condition is illegal, invalid or unenforceable it shall be severed and deleted from these Terms and Conditions and the resultant Terms and Conditions shall remain in full force and effect.

33. General

33.1 Nothing in these terms and conditions affects your statutory rights as a Consumer.

33.2 If any provision in this Agreement is held to be invalid or unenforceable, it shall be deemed severed from the Agreement and this shall not affect the validity or enforceability of the remaining provisions.

33.3 Any waiver of a breach of this Agreement must be in writing.

33.4 Any variation of this Agreement must be in writing and signed by a duly authorized Network Hardware Trading official.

33.5 The headings are for convenience only and shall not affect the interpretation of this Agreement.

33.6 Any notices given under this Agreement shall be in writing and sent (i) by first class pre-paid post to the last known address of the party; or (ii) by fax to their last known fax number; or (iii) by e-mail to the last notified e-mail address of the party.

33.7 These terms and conditions shall be governed by and construed in accordance with the laws of the Netherlands and the parties submit to the exclusive jurisdiction of the Dutch courts in respect of any matter arising in connection with these Terms and Conditions and/or this website. These website are controlled and operated by Network Hardware Trading from its offices in EU.

Privacy Statement

NETWORK HARDWARE TRADING is committed to respecting your privacy. NETWORK HARDWARE TRADING provides this online privacy statement to make you aware of our privacy policy and practices and of the choices you can make about the way your information is collected and used. To make this notice easy to find, we have links available on our homepage, newsletter subscription page and from the bottom of every NETWORK HARDWARE TRADING Web page.

In general, you can visit without telling us who you are or revealing any personal information about yourself.

However, there are times when we may need information from you, such as your name, business address and e-mail address. We may also ask that you respond to questions about your business and areas of interest. NETWORK HARDWARE TRADING will let you know before we collect any personal information from you over the Internet. When you choose to give us personal information over the Internet, NETWORK HARDWARE TRADING will earnestly attempt to let you know how we will use this information. NETWORK HARDWARE TRADING will also seek to take appropriate steps to protect the information you share with us, including using appropriate technology for credit card data used in electronic commerce transactions.

When NETWORK HARDWARE TRADING receives information about your session or about you, we may use it for research or to improve our site and the services we offer you. We will ask you if you want us to use that information to continue contact with you by NETWORK HARDWARE TRADING via e-mail or other means, for example, to send you new product information or notification of special offers. If you do not want us to contact you, you can choose to "unsubscribe" or “opt-out,” and NETWORK HARDWARE TRADING will respect your wishes.

NETWORK HARDWARE TRADING will not sell, rent, or lease your personally identifiable information to others. NETWORK HARDWARE TRADING will not use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without first letting you know and offering you a choice. As previously stated, we will also provide you the opportunity to let us know if you do not wish to receive unsolicited direct marketing materials from us and we will do everything we can to honor such requests. Local country laws and policies are applied where they differ from those in the U.S.

In general, IP addresses (the Internet address of a computer) are logged to track a user's session while the user remains anonymous. We analyze this data for certain trends and statistics, such as which parts of our site users are visiting and how long they spend there. In general, we do not link your IP addresses to anything personally identifiable to you.

Some NETWORK HARDWARE TRADING web pages use "cookies," which are small files that may be placed on your hard disk for record-keeping purposes. A cookie helps us remember who you are. It is like when someone frequently visits a certain store, the clerk may not know the customer by name, but recognizes the customer and knows some of that customer's preferences. Similarly, cookies can make your subsequent visits to the Web page simpler and more seamless. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. (However, by not accepting cookies, some Web pages may not display properly or you may not be permitted to access certain information.)

If you have any questions or comments about our privacy practices, would like to stop receiving information from NETWORK HARDWARE TRADING, or would like to correct or update information provided to NETWORK HARDWARE TRADING via it's Web site, please contact us by sending an e-mail to

Terms of use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern [business name]'s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Network Hardware Trading' or 'us' or 'we' refers to the owner of the website whose registered office is Graftermeerstraat 47A, 2131 AA Hoofddorp, The Netherlands. Our company registration number is 34122488 Amsterdam. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: IP Address, Location.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of the Netherlands.


The information contained in this website is for general information purposes only. The information is provided by Network Hardware Trading and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Network Hardware Trading. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Network Hardware Trading takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


Network Hardware Trading will send a newsletter once in a while with offers or other useful information.
You can subscribe to the newsletter when you create an account. Or you can subscribe/unsubscribe at any other time.

When you are logged in with your account, click on "My Account" and select on your left-side "My Information". The last option is a checkbox Please check this box if you want to receive the newsletter and uncheck when you want to unsubscribe for the newsletter.

Suppliers Terms & Conditions

Network Hardware Trading Supplier Terms & Conditions

1. These Terms and Conditions will apply to each sale of goods by the Supplier to RL Networks B.V. trading under the name Network Hardware Trading ("Network Hardware Trading"). Network Hardware Trading may amend these Terms and Conditions at any time on written notice to the Supplier.

2. In these Terms and Conditions:

(a) "business day" means any day other than a Saturday, a Sunday, and a public holiday in the Netherlands;

(b) "Consignment" means all the goods listed in a Purchase Order.


Purchase Orders

3. All discussions between the Supplier and Network Hardware Trading (whether verbal or written) will remain nonbinding until the issue of a completed and signed purchase order by Network Hardware Trading (a "Purchase Order"). Both parties will be deemed to have agreed to the sale described by a Purchase Order unless, within two business days of its issue, one party gives written notice to the other that the details of the Purchase Order do not correspond with the previous discussions. 

4. These Terms and Conditions and each related Purchase Order: 

(a) contain the whole agreement between the parties in respect of each sale of a Consignment; and
(b) supersede and replace any prior written or oral agreement, arrangement or understanding between the parties in respect of each sale of a Consignment.


5. The Supplier shall ensure that each Consignment is packed and secured in such manner as will enable the goods to arrive at Network Hardware Trading without deterioration in their condition. Further, the Supplier shall ensure that a clear and detailed packing list bearing the Purchase Order number is securely attached to both the outside and inside of each Consignment.

6. Unless otherwise specified in the Purchase Order, delivery of the Consignment shall be ex works (Incoterms 2010) from the Supplier’s premises or other location specified by the Supplier.



7. The Supplier represents and warrants the following at the time that Network Hardware Trading acquires title of each Consignment:

(a) the Supplier is entitled to sell the goods to Network Hardware Trading;

(b) the goods are free from any charge or encumbrance;

(c) the goods are genuine products manufactured by the brand owner or its licensees;

(d) the brand owner has authorized the goods contained in the Consignment for sale in the European Economic Area;

(e) the import, sale or use of the goods anywhere in the world will not infringe any type of intellectual property right of any third party and the import or sale of the goods will not constitute a parallel import for the purposes of an EU or other legislation;

(f) the goods comply with all applicable laws and regulations within the European Economic Area;

(g) the goods are of satisfactory quality, and also meet Network Harwdare Trading Stock Grade Guidelines (a copy of which is available from Network Hardware Trading on request);

(h) the goods are new and for retail sale (unless otherwise stated on the Purchase Order);

(i) the goods have not been registered with any end user (unless otherwise stated on the Purchase Order);

(j) the goods match the part code, description and quantity on the Purchase Order;

(k) the goods are in good operating condition, subject to normal wear and tear and are of good, usable, merchantable quality in case goods are second hand or refurbished.



8. Where any of the goods in a Consignment breach any of the warranties in clause 7, then:

(a) Network Hardware Trading may reject the entire Consignment provided that it gives written notice of this rejection within 90 days of having acquired title; or

(b) Network Hardware Trading may reject the specific goods that breach any of the warranties in clause 7, provided that it gives written notice of this rejection within two years of having acquired title.


9. Where Network Hardware Trading exercises its right of rejection under clause 8, the Supplier shall replace the goods or Consignment, repay the relevant sums paid by Network Hardware Trading, or provide a credit for the relevant sums paid by Network Hardware Trading (with the remedy to be at the choice of Network Hardware Trading). 

10. In respect of a rejected Consignment, the Supplier shall also:

(a) provide Network Hardware Trading with a credit for the transport and insurance costs incurred by Network Hardware Trading (where it originally collected the Consignment from the Supplier); and

(b) arrange the collection and return of the Consignment from Network Hardware Trading.


Indemnity and Assistance

11. The Supplier indemnifies Network Hardware Trading against all losses, damages, costs and expenses incurred by Network Hardware Trading in connection with any claim by a third party which, if proven, would result in a breach of any warranty under clause 8. Without limitation, the indemnity shall include reimbursement of any legal costs in dealing with such claims and any damages paid on the advice of the legal advisers of Network Hardware Trading in settling such claims. 

12. At the request of Network Hardware Trading, the Supplier shall promptly provide such information in its possession or control in relation to a Consignment as Network Hardware Trading may reasonably require in order to defend any claim by a third party and shall use its best endeavours to obtain any related information from relevant third parties.



13. Neither party may assign or transfer any right or obligation under these Terms and Conditions or under any Purchase Order without the written consent of the other party.

14. Each party may set off any amounts owed to it by the other party against any amounts payable by it to the other party.

15. No failure or delay by either party to exercise any right, power or remedy will operate as a waiver of it.

16. The remedies provided under this Agreement are in addition to any provided by law and are without prejudice to the indemnity provided under clause 11.

17. In the event of any conflict between these Terms and Conditions and a Purchase Order, the Purchase Order shall prevail.


Law and Jurisdiction

18. These Terms and Conditions and each related Purchase Order, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of the Netherlands.

19. The parties irrevocably agree that the courts of the Netherlands shall have exclusive jurisdiction to settle any dispute or claim that arises out or in connection with these Terms and Conditions and each related Purchase Order or their subject matter. For the avoidance of doubt, nothing in these Terms and Conditions shall prevent the parties from enforcing any order obtained in the Dutch courts in any appropriate jurisdiction.

© 2016 | For all our shipments you need to accept our terms of use | All prices are exclusive of 21% VAT